Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of Driven Software Solution Inc. ("Driven") data aggregation, reporting, and analytics platform (“Service”). By using the Service or enabling any integration, you agree to these Terms.

2. Service Description

Driven provides tools that retrieve operational data from customer-authorized third-party systems, process and normalize that data, compute KPIs, and present analytic results to authorized users.

All integrations operate with read-only access, unless the third-party system explicitly provides otherwise.

3. Customer Responsibilities

Customers are responsible for:

• Ensuring they have the authority to authorize integrations
• Providing accurate and lawful information
• Maintaining the security of their login credentials
• Using the Service in compliance with applicable law and the terms of any connected third-party platforms
• Notifying Driven of any suspected unauthorized access

4. Third-Party Integrations

When a customer enables an integration, they authorize Driven to retrieve and process data from that external system.

Customers may disconnect an integration at any time. Disconnecting an integration immediately stops all future data retrieval for that integration.

5. Data Ownership

Customers retain full ownership of:

• All raw data retrieved from any connected system
• All normalized or transformed data
• All KPI computations and analytic results

Driven does not claim ownership of customer data.

6. Data Retention & Deletion

After service termination:

• Driven may, at its sole discretion, retain customer data indefinitely for operational reliability, internal quality support, or historical analytics.
• Customers may request deletion of stored data by providing formal written notice, and Driven will remove data in accordance with applicable obligations.

7. Service Availability

Driven uses commercially reasonable efforts to maintain service availability.
Driven is not responsible for downtime or errors caused by:

• Third-party API outages or rate limits
• Customer misconfiguration
• Network failures or force majeure events

8. Security

Driven employs industry-standard security practices, including secure storage of integration credentials. Service authentication secrets are encrypted at rest. Other stored data relies on the protection of the underlying hosting infrastructure.

9. Limitation of Liability

To the maximum extent permitted by law:

• Driven is not liable for indirect, incidental, or consequential damages.
• Total cumulative liability is limited to the fees paid by the customer to Driven in the 12 months preceding the event giving rise to the claim.

10. Termination

Either party may terminate use of the Service with written notice.
Upon termination:

• Integrations are deactivated
• No new data will be retrieved
• Data will be retained or deleted according to Section 6

11. Governing Law

These Terms are governed by the laws of the State of Utah, United States, without regard to conflict-of-law principles.